- What are the costs?
OCC spends a great amount of time in researching and maintaining its database of : a) outsourcing companies and, b) experienced and capable service bureaus which are periodically inspected by our regional Brokers. Our mission is to deliver value and results to our clients.

There is no cost to the Outsourcer as OCC is paid a Brokerage Finder Fee by the qualified, selected service bureau. This way the call centre therefore acknowledges the value/importance of the highly qualified lead, and in turn expects a fair opportunity to "earn your business".  

Step 3. OPTIONAL fee based Contract Development.
Assistance can be provided in establishing Service Level Agreements with the selected partner.

Step 4. OPTIONAL fee based Campaign Implementation and Management.
OCC can assist with implementation planning.  OCC can also act as the client's agent in overseeing and monitoring the life cycle of the outsource contract.  We can work to ensure Service Level Agreement compliance, appropriate reporting and immediate follow-up to variances. With a win-win approach OCC can oversee the work contract through site visits and  conference calls to ensue both partners consistently achieve the set desired results. OCC can also provide any mediation/Dispute Management services, vendor training and other project support. (see - Our SERVICE PORTFOLIO))