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Oz Call Centres INDEX

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C.C. Outsourcing
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Our Costs
WHO WE  ARE  & OUR  C.E.O.
INDUSTRY  LINKS
- OUTSOURCER CONTACT  FORM
- SERVICE  BUREAU REG'N  FORM

- TELESERVICE CAMPAIGN FORM

Our Service Procedure
O.C.C's dedicated team of expert international brokers (with an average of 12 years management experience in the Industry) brings buyer's and seller's together by matching a qualified buyers project with a qualified sellers service bureau/Call Centre.  

- What are the costs?
OCC spends a great amount of time in researching and maintaining its database of : a) outsourcing companies and, b) experienced and capable service bureaus which are periodically inspected by our regional Brokers. Our mission is to deliver value and results to our clients.

There is no cost to the Outsourcer as OCC is paid a Brokerage Finder Fee by the qualified, selected service bureau. This way the call centre therefore acknowledges the value/importance of the highly qualified lead, and in turn expects a fair opportunity to "earn your business".  

 

Step 1. FREE Needs Assessment. (Needs Analysis and Evaluation) Oz Call Centre (OCC) assists clients to define; a) their outsourcing needs and, b) the benefits that would follow from outsourcing.
Step 2. FREE Vendor Selection.
From its database OCC then sources appropriately qualified outsourcing partners. Quotes are called for and evaluated, service pricing is negotiated and a final recommendation is made to our client for a vendor who is able to deliver high quality support and services and best campaign quote.


Step 3. OPTIONAL fee based Contract Development.

Assistance can be provided in establishing Service Level Agreements with the selected partner.

Step 4. OPTIONAL fee based Campaign Implementation and Management.
OCC can assist with implementation planning.  OCC can also act as the client's agent in overseeing and monitoring the life cycle of the outsource contract.  We can work to ensure Service Level Agreement compliance, appropriate reporting and immediate follow-up to variances. With a win-win approach OCC can oversee the work contract through site visits and  conference calls to ensue both partners consistently achieve the set desired results. OCC can also provide any mediation/Dispute Management services, vendor training and other project support. (see - Our SERVICE PORTFOLIO))

Who does O.C.C. represent?
As an unbiased Broker OCC. works towards a win/win situation for both parties/partners.

                                                                                                                             

                             

 Let us help you find your: 


Telemarketing
Teleservice
Customer Support
Help Desk or
Call Centre Resource

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Stop Searching and SAVE time. Let us do the 'leg work' for you - at no cost to you.

 

 
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Within 12-24 hours of e-mailing our Inquiry Form you will be directly speaking with one of our expert Brokers. You have nothing to lose.
   

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Based on your program specifications we'll locate the best qualified and most competitive Call Centre/s who can meet your needs.
   

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Within a few days you will be interviewing a briefed senior representative from the best qualified Call Centre.
   
  Utilize our 17 years of experience and expertise in understanding your needs, and we'll provide you with practical, cost-effective options.
   

             - To help us, help you, please take time 
               to fill out the relevant Inquiry Form.

a)

OUTSOURCER
If you are an outsourcer
/company or are simply just interested in exploring further the possibility of outsourcing some of your activities - and would like a FREE Vendor Selection and Quotation Report, then -
Click here to submit a request form

or

b) SHORT-TERM CAMPAIGN QUOTE
If you only require
a straight forward one off short term Campaign quote (ie: per Call Cost) - as opposed to a longer-term PROJECT outsourcing arrangement, then - 
Click here to submit your request

or

c) SERVICE PROVIDER
If you are a Service Provider
and wish to register your Call Centre/s to be considered for future outsourcing projects, then - 
Click here to submit your details
 

 


 

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