Some Tips for Outsourcing

Outsourcing is not subcontracting. Outsourcing involves restructuring and management.
Consider your outsourcing partners on an equal standing and as part of your team.
Distance promotes objective performance evaluation, so don't set unrealistic early goals.
Focus on solutions, not problems - because people are people - they will arise.
Ensure the service bureau understands the culture of the (client and) campaign.
Once a trial period has been successfully passed, establish a standard 5 year service agreement to get both parties to truly commit. Once your partner has got it right, you don't want them looking elsewhere because of lack of any commitment.
Seek only partners' with a core project identity that run similar campaigns to your outsourced campaign and not multiple high turnover campaigns.
Ensure your partners staff have a low turnover rate, a relevant training program and key support management.
Establish trust, a common belief and joint goals. Outsourcing is all about relationship management.

Experienced staff and account management expertise .
Competitive pricing.
References, reputation and a verifiable track-record.
Financial stability.
If the application is agent-based rather than hardware-based
Technology capability and growth potential.
Flexible call handling capacity.
Its ability to be proactive and generate initiatives that affect the bottom line and the quality of the project.
Its ability to supply diagnostic performance/service level metrics and business/financial target metrics.
Ensure they understand what the program goals are.
Are they experienced in doing the things you want.
Ensure they have regular project C.S.R./T.S.R. and Customer Service Call Audits.