Service Bureau Registration Form
 

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 Yes, I would like our specialist, 'best-class' call centre to be listed on your database, at no charge and be considered for future outsourcing projects. Selected prospective vendors will be contacted and provided a program brief. 'Expressions of interest' are sought before the lead is offered for purchase. (Any below information received will NOT be given to or shared with any third party unless authorized by the sender. ALL QUESTIONS ARE OPTIONAL 
 

Tell us about yourself:

First Name :

Last Name :

Position :

Company :

Biz. Type :

Address :

Address (2) :

City :

State :

Phone Number :

Zip :

Fax :

Country :

Email :

Firstly, how did you hear of us?

Websearch  -  Which site or search engine?
Other
Biz. History and Mission Statement:
Projects undertaken - and clients:
What industry segment do you primarily support?
What is your call expertise?
Do you offer a 24/7 capability?  Yes No

- if not, what?
C.C. current capacity, including technology and call volume:
Current capacity used= %
Do you have multiple call centre locations - if so, where?

Number of full-time Agents:

Casual:

Reserve:

Team Leaders:

Admin Staff:

 Managers:
What long-distance carriers do you use?
What telecom switching systems do you use?
Do you have multilingual capabilities? Yes No

- if Yes, what languages?  
How many calls per week per agent are monitored?
How frequent is an agent call-coached?
Do you have lit. fulfillment services? Yes No
What Daily Campaign Call Reporting do you provide?
What Quality control programs have you implemented?
Do you have existing working partnerships or strategic alliances or outsourcing arrangement?
Some Stats (OPTIONAL)
Average speed of answer : seconds

Average time in queue :

 seconds

Service Level :

 % of calls answered

First contact resolution :

 % of calls

Calls abandoned :

 %

Data systems availability :

 % up time

Data records update : <

 hour updates

Monthly training hours :

 hours

Annual attrition :

 %
Average (Agent) time in position : months

                                                                                                                                       

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