Outsourcer - Inquiry Request Form
 
For FREE : Vendor Selection and Quotation for your program simply complete the below request form. (*Note: (*Note: Minimum Weekly Call Volume Size = 5,000). Please also attach any Program requirements, specification Document you may have written. The information received will NOT be given to or shared with any third party unless authorized by the sender. For any questions not applicable just mark "N.A" or ignore.
 

First Name :

Last Name :

Position :

Company :

Biz. Type :

Address :

Address (2) :

City :

State :

Country :

Phone Number/s :

Web Site :

Email :

Fax :

Firstly, how did you hear of us?

Websearch  -  Which site or search engine?
Other
(2) Are you also interested in obtaining any flow-on Project Management Services by Oz Call Centres?
Yes   No
(3) Tell us about your business :
(4) Do you have a in-house call centre?
Yes No
(5) Have you outsourced any campaign to any other call centres?
No

Yes-  

Name & Locality:
Have you approached other call centres re: this program?

No

 Yes - their names are:
  (6) Project Type:
Inbound Telesales
  Outbound Lead generation
Business-to-Business Direct response T.V.
Business-to-Consumer Service Call
Help-Desk Market Research/Survey
Sales Support Order Processing
Other:
The current Campaign (you are considering outsourcing) Specifications.
(7) Campaign Definition and Campaign Goals:
Sales marketing strategy
Target markets and key contacts:
Lead Source 
Product/Service-Benefits, features and unique selling points:
Key actions required by prospect (complete survey, ask for order etc.)
The Total Weekly Call Volume for your outsourced Campaign:
Number of CSR's required: Average Talk
Time (per call):
Hours worked per day per CSR: -per week:
Number of Shifts required:
Average Hourly CSR compensation rate paid: (US Dollars)
Average number of calls handled per CSR per hour:
Average handling time for e-mail contacts per CSR:
Average handling time for (IP) web-based contacts per CSR:
What are the Major Skill Sets required by the CSR
Expected project duration and starting date :
What Level of Campaign Call Management Reporting or Order Retrieval format is required?
Do you have any specific Campaign hardware/software requirements?
Is there any literature fulfillment, etc?
Could the campaign need to expand rapidly? Yes No  
- If Yes, How many extra workstations?
- and, at what notice? days
What training programs (and training period) are your CSR's required to complete prior to being placed on the telephone?
If applicable, what is the standard service level of Program Inbound Call Service  currently being provided?

-

 % of all calls are handled in rate seconds or less
with a % or less abandonment 
Do you require multilingual capabilities from your CSR?
Yes No
- If Yes, what languages
Any other Campaign Performance Parameters/Results you require?
Your Key Objectives in Outsourcing are -

- Thank You

                                                                                                                                       

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